Support and feedback

SmartCargo uses a public GitHub support channel so reports can be tracked without publishing a fake email address or collecting messages through an unfinished form.

Before opening a report

Public channel: GitHub issues can be viewed by anyone. Do not include or post shipment details, customer information, payment information, credentials, API keys, private documents, or other personal or confidential data.

For a website problem, include the route codes, planning date, stops mode, browser, and the exact message shown.
Use sample or redacted information only.
For airline acceptance, booking, tender, recovery, cutoff, or station-hour decisions, contact the airline or station directly. SmartCargo support cannot confirm operational acceptance.

Open SmartCargo support on GitHub

A free GitHub account may be required to submit a report.

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